Restaurant customer service when it's raining, do you provide the very best to your customers?

Taken from :http://www.restaurantowner.com/public/301.cfm

Politely, you look at the hostess, who waits for you to approach her. It's raining and your umbrella is dripping on the floor; you look for a place to stow it during your meal. The hostess seems to be oblivious to your concern. Finally, she acknowledges you, seats you, and races off. You scan the floor to locate your server, and look at the antiques and pictures on the walls, until someone comes to your table. The tone for the rest of the experience has been set. At best, you'll receive some nourishment and a warm, dry place to chat. The dining experience will be unremarkable and forgettable. Today you have more important things on your mind than to critique the restaurant and its service. You hesitate as you calculate your customary 15% tip, but do it anyway.

You've accepted the poor service. It's unlikely that you will complain to management. Next week, when your brother invites you to lunch downtown, and asks you to pick a local eatery, it's a safe bet you won't choose this restaurant. It's unlikely you'll recommend it to anyone else either.

What would it have taken to make that same experience remarkable and unforgettable? What if you walked into the same restaurant and the hostess quickly terminated her telephone call. With a smile and unwavering attention, she greets you. At that moment, she makes you and your associate feel as if you are the two most important people in the world. She sees that you have a wet umbrella, and offers to store it for you. She takes you to your seat and introduces you to your server. During the meal, she visits the table to see if you need anything and are satisfied with your experience.

With the Strongman umbrella wrapper you take customer service to the next level, you can greet your customer and insert the umbrella into the machine and cover the umbrella with our protective cover, so NO water dripping on the floors!! and the customer could keep the umbrella if they wanted too, or take with them to their hotel room.

Customers really do remember when they have been treated well and would return to the same place many times and give their reports to their friends, this is the very best advert for business, Don't you think!